Many moons ago I worked on direct mail pieces. It’s an arcane practice requiring many of the things you hear about at Halloween – eye of newt and the like, and it is far more difficult than it would seem. Sadly, during the primaries here in Massachusetts I had some examples of the challenge. Guy is a fellow UMass grad and I received two portfolio pieces from him (8 1/2 x 17 so it...

I don’t know if any other industries use this phrase, but it’s very common in software to talk about “Eating Your Own Dogfood” – in other words: Using the products that you make. You’d think this is basic “support the home team” kind of thing, but it doesn’t always happen, and when the word gets out it is usually a big PR problem. Now you...