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Theives and Liars Think We Are Stupid

By Theives and Liars I mean the jackasses that should be treating us as customers rather than known felons. Regular readers are familiar with my extreme hatred of companies who add so many security “features” that it makes it impossible to do business with them. I was ordering a credit report a few weeks ago and ran into the same problem again: automated questions about previous cars that I’ve owned.

Again a garbage process: asking me what year my Honda is. Right now we own two Hondas, and they are not the same year. At least it gave me a second chance to guess the other one.

“Verified By Visa”, which I will now refer to as “Vilified by Visa” is the latest bonehead move. I tried to purchase an airline ticket this weekend and I was pulled away from the Northwest Reservations system to go to a special Visa site to prove that I’m not using a card that’s been stolen. As if confirming my address, the card authorization code, and my frequent flyer number weren’t proof enough.

I thought I had an account set up, but I couldn’t tell if the Vilified site is the same as the Visa site or not. After 3 tries I decided it was just much easier to give American Express the business, and they didn’t make me go through any additional stupidity.

My favorite part is how Visa has a whole campaign set up about how this is protecting you, the customer. Even though Federal Law limits the penalty to $50 per card, they try to make it sound like this is all for your sake, when in reality they are trying to protect themselves from the exposure, even if it makes it harder for you to do business with them.

Did I mention how much I love American Express?