This weekend, after the pulse pounding Michael Bay-esque software development conference, my dear wife dragged me off to the mall for some shopping (as in – she shops, I sit around and do nothing). Luckily I had a secret weapon in my arsenal. I had received a postcard earlier in the week from American Express telling me about their new members lounge at the Natick Collection (the new X-tra snooty name for what we used to call “The Natick Mall” or worse yet, just “The Mall”).
Some direct marketing actually got through to me – go figure. The lounge is very cool. It reminds me of the clubs at the airport that keep out the dirty cake-eating civilians, to create an oasis of peace and quiet for the business traveller.
I was greeted at the door and my card was run through a handheld scanner. This granted me access to the inner sanctum. It’s a room about the size of the average store in the mall, brown leather seats sort of like restaurant booths, 3 drink stations with water, lemonade and one of those multi-coffee, latte, chai, hot chocolate machines.
They wrap gifts for free and have their own bathroom. Only 2 things bothered me, one was the lack of wireless service, but they do have 3 Macs connected to the web. The other was that I can’t believe that there are people who can complain about the types of coffee offered in the machine. Here’s a great new service, all kinds of free stuff and a great place to hide, and some people can still find stuff to bitch about.